How much does shipping cost?
Orders over $75 ship free. Orders $75 and below ship for a flat rate of $4.99.
When and how will my order arrive?
We ship all in-stock items within 2 business days of the order date. Instruments ship out UPS ground. Other items typically ship USPS First Class or Priority. We ship from California, so typically destinations closer to us will have shorter delivery times. Please note that delivery times can vary due to factors outside of our control. If you require an expedited delivery option, please email firstname.lastname@example.org before placing your order.
Will I be able to track my order?
Yes. You will receive an email with a tracking number once your shipping label has been created.
Can I use a freight forwarder?
We do not ship to freight forwarders. Ernie Ball reserves the right to cancel and refund any order addressed to a freight forwarder. If an order is addressed to and shipped to a freight forwarder, we take no responsibility for that order reaching its final destination.
I placed an order on your website, but I need to change it. What should I do?
You will need to cancel your current order and place a new order. Please contact email@example.com.