ERNIE BALL RETURN POLICY
All returns must be made within 30 days of ship date.
All returned items must be in their original condition with no signs of wear or damage.
All returned items must include all original packaging, manuals, warranties, accessories, etc. (if applicable).
There is a 20% minimum restocking fee on all returns. Additional fees may be incurred and charged if the item is damaged or requires repair. In the event the item is damaged or requires repair the return may be refused.
Shipping fees and expenses are not refundable.
All returns must be initiated by contacting [email protected] We will respond with an RA number and shipping instructions. We will not accept returns without an RA number.
If you’d like to make a change to your order, you will need to cancel it and place a new order. Please contact [email protected].
Sales and return rights are limited to the US.
We reserve the right to refuse a return if the return policy or product is abused.
Warranty service facilitated at the Ernie Ball factory only.
For damaged, defective, or incorrect product, please contact us immediately at [email protected]